Contact Us






Contact

How Can We Help?


Whether you need guidance choosing the right fire table, have a question about your order, or want to discuss a custom outdoor project.

Most messages answered within 1 business day
Reach Us

Choose Your Preferred Channel


Email

support@brackenandstoneoutdoor.com
Replies within 24 hours

Phone

707-900-9880
Mon–Fri 9am–5pm PST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Common Questions

Frequently Asked Questions


How long will it take for my order to arrive?

Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days after that. Total delivery time is approximately 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your order from our warehouse to your patio.

Is shipping really free on my order?

Yes, most orders ship free within the Continental U.S. with no order minimum required. The only exceptions are shipments to Alaska and Hawaii. Orders are shipped via USPS, UPS, or FedEx depending on your destination and package size. Please visit our Shipping Policy page for full details.

What is your return policy?

We want you to be completely happy with your outdoor living purchase. If something is not quite right, please contact our team within 30 days of receiving your order. We will walk you through the return or exchange process and make things right as quickly as possible.

Can I exchange my item for a different model or finish?

Absolutely. If you would like a different fire table finish, a different furniture set configuration, or a different pergola style, reach out to us and we will arrange the exchange. Items must be in their original condition and packaging for a smooth swap.

What materials are your fire tables and furniture made from?

Our fire tables, outdoor furniture, and pergolas are crafted with weather-resistant materials designed for long-term outdoor use. Each product listing details the specific materials, finishes, and construction methods used so you can make an informed decision for your patio or deck space.

Can you help me choose the right setup for my outdoor space?

We would love to help. Whether you are outfitting a small balcony or designing a full outdoor kitchen, our team can guide you through sizing, materials, and layout considerations. Just send us a message or call during business hours with your space dimensions and style preferences.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours


Monday – Friday 9:00 AM – 5:00 PM PST
Saturday – Sunday Closed
Our Promise

Our Commitment to You


Prompt Responses

Every message receives a thoughtful, personal reply within one business day from our Sacramento-based team.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption on every transaction.

Built for Outdoors

Every fire table, furniture set, and pergola is crafted with weather-resistant materials designed for lasting outdoor use.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment, no minimum required.

Owned and operated by Bracken & Stone Luxury Outdoor
2108 N ST #16206, Sacramento, CA 95816